Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging, with tags where applicable. You’ll also need the receipt or proof of purchase.
For health and hygiene reasons, opened or used Hybrid Cleansing Bars™ and other personal-care products cannot be returned.
Apparel must be unworn, unwashed, and in its original condition with any original tags attached.
To start a return, contact us at support@franklyformulated.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for return shipping costs. Return shipping costs are non-refundable.
We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged in transit.
If your item was damaged, defective, or incorrect due to an error on our part, please contact us so we can evaluate the issue and make it right.
You can always contact us with questions about a return at support@franklyformulated.com.
Damages and Issues
Please inspect your order when you receive it and contact us promptly if an item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.
Please include your order number and photographs of the item and packaging when applicable.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used Hybrid Cleansing Bars™ or other personal-care products
- Used, worn, or washed merchandise
- Items that are not in their original condition
- Gift cards
Please contact us if you have questions or concerns about whether a specific item is eligible for return.
Exchanges
The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Original shipping charges and return shipping costs are non-refundable, except where required by law or when we determine that an item was damaged, defective, or incorrectly shipped due to an error on our part.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@franklyformulated.com.